COVID-19 GRAND RE-OPENING UPDATE

UPDATE--MAY 13, 2020

I MISS MY PATIENTS, MY TEAM AND THE COMMUNITY THAT HAS SUPPORTED US FOR THE PAST 27 YEARS! 

I WISH TO EXPRESS MY TEAM'S SINCERE CONGRATULATIONS TO THOSE OF YOU WHO HAVE SUCCESSFULLY COMPLETED YOUR HIGH SCHOOL AND COLLEGE EXPERIENCES. GRADUATION LOOKS DIFFERENT IN THIS POST-COVID ERA, BUT THE HEARTFELT WISHES FOR YOUR SUCCESS REMAIN STEADFAST.

MY FERVENT HOPE IS THAT YOU AND YOUR FAMILIES HAVE WEATHERED THIS UNPRECENDENTED SERIES OF STORMS SAFELY AND IN GOOD HEALTH. I HOPE TO GET TO SEE YOU SOON.

THIS UPDATE WILL BE LONG (I APOLOGIZE IN ADVANCE!) AS IT ADDRESSES 3 THINGS:

  1. METHODS TO CONTACT OUR OFFICE BEFORE REOPENING
  2. PHASES OF REOPENING
  3. WHAT WE’VE DONE TO SECURE PATIENT AND TEAM SAFETY

1. METHODS TO CONTACT OUR OFFICE BEFORE REOPENING:

FOR GENERAL CONCERNS OR QUESTIONS, PLEASE CALL 603-882-3001 AND LEAVE A MESSAGE DESCRIBING YOUR CONCERN.

FOR EMERGENCY NEEDS, CALL ME DIRECTLY: 603-494-3635, SO THAT I MAY ADDRESS YOUR CONCERNS. WE WILL ARRANGE CARE FOR EVERY EMERGENCY NEED WITH A TELE-DENTAL TRIAGE CONSULTATION AND MANAGE YOUR NEEDS APPROPRIATELY AND ACCORDINGLY.

2. PHASES OF REOPENING

PLEASE KNOW: WE ARE HERE FOR YOU, JUST NOT IN THE OFFICE FOR REGULAR PATIENT CARE UNTIL JUNE 1, 2020. WE ARE DOING A "SOFT OPENING TO PERMIT OUR PATIENTS AND STAFF TO ACCLIMATE TO THE CHANGES INDUCED BY THE VIRAL CRISIS THAT HAS FORCED US TO SHUT DOWN OUR LIVES.

  • PHASE 1:   May 18 - 21
    • OUR TEAM WILL BE WELCOMED BACK FOR A WEEK OF TRAINING ON NEW EQUIPMENT, NEW PERSONAL PROTECTIVE EQUIPMENT AND NEW OFFICE SOFTWARE.
  • PHASE 2:   May 26 - 29
    • DURING WEEK 2, WE WILL BE ACCOMPLISHING FURTHER TRAINING AND BEGIN TO SEE OUR PATIENTS WHO ARE IN NEED OF ACTUAL URGENT TREATMENT THAT HAS BEEN PALLIATED OR TEMPORIZED DURING THE COVID-19 CLOSURE.
  • PHASE 3: JUNE 1
    • WE WILL BEGIN TO SCHEDULE ROUTINE CARE AND DENTAL HYGIENE VISITS. THIS MONTH WILL ALLOW US TO EVALUATE TIMES NEEDED TO INCORPORATE THE CRAZY AMOUNT OF CHANGES INCURRED BY NEW TECHNOLOGIES AND NEW PERSONAL PROTECTIVE EQUIPMENT USE BY THE STAFF.
  • PHASE 4:   June 29
    • WE WILL BEGIN "NEW NORMAL" SCHEDULING" AND WELCOME BACK OUR PATIENTS FOR CONTINUING CARE.

 

3. WHAT WE’VE DONE TO SECURE PATIENT AND TEAM SAFETY

 

IT IS AND ALWAYS HAS BEEN MY OPINION THAT THE PROFESSION OF DENTISTRY HAS BEEN SUCCESSFULLY MANAGING INFECTION CONTROL SINCE THE LATE 1980s, WHEN HIV AND HEPATITIS-B INVADED OUR WORLD, BY MAINTAINING CONSTANT VIGILIANCE TO THE CONTAGIOUSNESS OF THE AEROSOLS CREATED DURING DENTAL TREATMENT. DESPITE THE CLOSE NATURE OF OUR WORK, THERE HAS NOT BEEN A SINGLE CASE OF PRACTITIONER-TO-PATIENT OR PATIENT-TO-PRACTITIONER TRANSMISSION OF AIDS OR HEPATITIS IN THE UNITED STATES DURING MY CAREER OF ALMOST 35 YEARS! I EXPECT COVID-19 TO BE NO DIFFERENT. WE WHO ARE MOST AT RISK OF CONTAMINATION BY THE VIRUS KNOW THAT IT IS SAFE TO VISIT YOUR DENTIST--SO WE WANT YOU TO STAY HEALTHY!

SINCE OUR OFFICE WAS CLOSED ON MARCH 17, I HAVE SPENT APPROXIMATELY 60 HOURS OF STUDY AND RESEARCH IN ORDER TO UPDATE MY INFECTIOUS DISEASE KNOWLEDGE BASE WITH WEBINARS AND TRAINING FROM THE CDC, THE WHO, THE ADA AND VARIOUS CONSULTING FIRMS AROUND THE COUNTRY. IN ADDITION, I HAVE SPENT UNCOUNTED HOURS GATHERING DATA ON AEROSOL MITIGATION AND PROCURING PERSONAL PROTECTION EQUIPMENT TO MAINTAIN THE HEALTH AND SAFETY OF MY TEAM MEMBERS SO THEY ARE ABLE TO PROVIDE YOU WITH THE BEST AND SAFEST DENTAL CARE POSSIBLE.

IN MID-APRIL, WE BEGAN THE PROCESS OF UPGRADING OUR TECHNICAL SERVICES AND BEGAN THE RENOVATION OF OUR PHYSICAL OFFICE TO MITIGATE THE POTENTIAL FOR AEROSOL CONTAMINATION, THEREBY LIMITING THE AIRBORNE SPREAD OF POTENTIALLY INFECTIOUS GERMS.

  1. INSTALLED VANGUARD CHAIRSIDE HEPA AEROSOL SUCTION UNITS THAT WILL COLLECT UP TO 95% OF THE SPRAY CREATED DURING DENTAL TREATMENTS.
  2. INSTALLED MOLEKULE HEPA/PECO AIR SCRUBBER PURIFIERS IN EACH OF THE TREATMENT ROOMS.
  3. INSTALLED PUREBREEZE AND MOLEKULE HEPA AIR PURIFIERS IN HALLWAYS AND "PUBLIC" SPACES.
  4. UPGRADED THE OFFICE HVAC SYSTEM TO MERV-11 FILTRATION.
  5. INSTALLED HAND-HELD PUREVAC HIGH VOLUME EVACUATION SYSTEMS IN EACH OF THE HYGIENE TREATMENT ROOMS TO FURTHER REDUCE RISK AT THE POINT OF AEROSOL GENERATION.
  6. INSTALLED TEMPERED GLASS PARTITIONS IN THE ADMINISTRATION AREAS OF THE OFFICE.
  7. INSTALLED DOORS ON ALL TREATMENT ROOMS.

LOOK FOR A “VIRTUAL” GRAND REOPENING VIDEO COMING TO THIS SITE SOON!

UNTIL WE CAN MEET AGAIN IN PERSON, AS WE ESE BACK INTO THE REGULAR SWING OF LIFE POST-QUARANTINE, PLEASE BE SAFE. WASH YOUR HANDS, WEAR A MASK WHEN YOU ARE INDOORS IN PUBLIC PLACES (NOT WHEN OUT IN THE FRESH AIR!), PRACTICE SOCIAL DISTANCING AND SUPPORT YOUR LOCAL SMALL BUSINESSES. LOOK FOR MORE INFORMATION AND COMMUNICATION IN YOUR EMAIL IN THE COMING WEEKS.

Scott F Bobbitt DMD MAGD DICOI